Why I will NEVER buy an HP Computer

for a long long long time. I'm currently on hold. According to the call timer it's been 50 minutes. I've been transferred four times now. Guess what is causing so much trouble? I have a repair case number and I'm attempting to find out what the status is. Wow. That's hard to deal with.

You have to call the main line. They transfer you when they recognize that it is not a corporate or US case number. Can't have the direct line for the line they transfer you to. Then its off to the wrong laptop support division. Usually there's a trip through technical support. At some point somebody will say "Oh a netbook, that's this other department. I'll transfer you now". Oh and if I ever find anyone that can manage to punch in my case or tracking number I can't call their department back directly. Every time it's to the start of this paragraph. Rinse. Lather. Repeat.

This is typical of EVERY call I have made. SCREW. YOU. HP.

Do you know why I phone in? Because the estimated repair date was the 22nd. Almost 3 weeks after they had my netbook. I felt like calling and saying "Hey where is it? What's going on?". Some guy started reading me the "I'm sorry script that it didn't ship on time ... supply troubles .... ". I freak. Did you even look at my case? Of course it didn't ship on the 22nd. TODAY is the 22nd you moron! Why do I care about your supply troubles. And so I am here again. Another 2 weeks after that call.

So to end that last rant. Why did I dial in? Because they "fixed" (as in the dog) the estimated repair date to be blank.

PS It's now been 60 minutes. Apparently they're busy helping other customers. SCREW. YOU. HP.

PPS This is why there are no pics of the kids with witty comments on the blog today or tomorrow. Blame HP!

PPS It's been 65 minutes and still no luck. Latest hold time 18 minutes.

PPPS Ha! At 75 minutes somebody took my service number, went silent for 60 seconds and then came back with the stunning comment "Are you in Canada? Let me connect you to the Canadian order support". Oh and bonus points if you guessed there is no direct line for that.

But at least the automated voice tells me they value my call.

Ski Doo Sled

The one big thing BigE wanted from Santa was a sled that looked like one of those snow things. "What's their name again mama?" Eventually we'd get to snowmobile? "Yeah!, one that looks like that." Sure enough Santa delivered so we took it out for a spin today.

Off we go!



Working the brakes at the bottom

Back he comes







Getting tired



This one's for you M!

Kids Outside

Nice little pic taken by Mama during the week as the kids went outside to play in our new found snow.

The Oh Nine Christmas Party

Mama was running her Christmas party again this year. More swimming, followed by pizza, Little Ray's Reptiles and, of course, Santa.

After the swimming and pizza here are the boys checking out the animals. Turtles, snakes and some kinda lizardy crocodile. I didn't really catch the description as I was chasing Peanut out in the hallway for much of this.

Here's BigE getting his picture taken with Santa. What an amazing Santa hunh? Wow is all I have to say.


Peanut wasn't as interested in the festivities so she found her own fun. There was a pile of gym mats in the coat room. It attracted a few other kids and ended up being the nursery. When they weren't walking or running up and down the hallways.


Monkey was eager to sit with Baby Peanut and have his picture taken with her.


Mama didn't get a gift but she did get to have her picture taken with Santa. It will take a few more days for her to find out if she was naughty or nice.


And I can't go without a shot of that big turtle thingy.

Introducing the Canucks

IP2 Hockey Team

Mmmmm Donut

Peanut got experience a chocolate donut thanks to Auntie Bevie on Saturday. At first she wasn't too sure about it. Which is a little odd because here 'goody sensor' is usually pretty good.

But the trooper she is Peanut gave it a try

I think the smile says it all!

Quote of the Day 84

Dada's in the kitchen when I hear a squawk from Peanut. I then realize that the TV has been turned off.

Dada: "What's going on out there? Why is Peanut upset"

BigE: "It's ok Dada, I just put Peanut in a timeout for turning off the TV"

I NEED Another Circle

BigE's class had a little activity the other day where they drew little pictures of family on circles to go with their picture. To put a limit on those the teacher said it was limited to only people who lived in the house. To avoid doing the entire family tree.

BigE demanded four circles. The teacher was confused and thought he only needed three. No I need one for my baby brother in my Mommy's belly. BigE was insistent and so the teacher agreed.

Someone is very excited.